Refund Policy

Last updated: July 6, 2026

This Refund Policy describes the conditions under which Orvexax may issue refunds for purchases made through orvexax.digital. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.

1. General Principles

Orvexax offers digital educational products and services, including online quizzes, interactive assignments, and learning program access. Because access to digital content is granted immediately upon purchase, refunds are handled on a case-by-case basis in accordance with the conditions described in this policy.

We are committed to fair treatment and will make reasonable efforts to resolve any concerns related to your purchase.

2. Eligibility for a Refund

A refund request may be considered if one or more of the following conditions apply:

You were charged more than once for the same purchase due to a technical error.
Access to the purchased content was never granted and could not be restored within a reasonable time after you contacted support.
The product or service delivered was materially different from what was described at the time of purchase.
A request is submitted within the eligibility window described in Section 3.

Refunds are not available in the following circumstances:

You have accessed a substantial portion of the purchased content.
You changed your mind after purchase without a qualifying technical or service issue.
Your account was suspended or terminated due to a violation of our Terms of Service.
The request is submitted outside the eligibility window.
Promotional, discounted, or free-trial purchases, unless a specific error occurred.

3. Refund Request Window

Refund requests must be submitted within 7 calendar days of the original purchase date. Requests received after this period will not be eligible for a refund except where required by applicable law.

4. How to Request a Refund

To submit a refund request, contact our support team using any of the following methods:

Please include the following information in your request:

The email address associated with your account.
The date of purchase and the name of the product or service purchased.
A clear description of the issue or reason for the request.
Any supporting evidence, such as screenshots or error messages, where applicable.

We aim to acknowledge all refund requests within 2 business days of receipt.

5. Review and Processing

5.1 Review Period

Once a refund request is received, our team will review the information provided and assess eligibility in accordance with this policy. The review process may take up to 5 business days.

5.2 Decision Notification

You will be notified of the outcome by email. If your request is approved, the refund will be processed to the original payment method used at the time of purchase.

5.3 Processing Time

Approved refunds are typically reflected within 5 to 10 business days, depending on your payment provider. Orvexax is not responsible for delays caused by third-party payment processors or financial institutions.

6. Partial Refunds

In certain circumstances, a partial refund may be offered where only a portion of the purchased content or service was affected by a qualifying issue. The amount of any partial refund will be determined at the discretion of Orvexax based on the nature and extent of the issue.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Initiating a chargeback without first seeking resolution through our support team may result in the suspension of your account pending investigation. If a chargeback is found to be unwarranted, Orvexax reserves the right to contest it.

8. Changes to This Policy

Orvexax reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

9. Contact

If you have any questions about this Refund Policy or need assistance with a purchase, please reach out to us:

support@orvexax.digital
Matthews St, Bophelong, Vanderbijlpark, 1911, South Africa
WhatsApp: +27 72 344 4445
Telegram: +27 72 344 4445